CONTACT 

Last updated: 14 September 2026

Our customer care team can assist with product enquiries, order status, delivery, payment, cancellations, returns, refunds and privacy requests.

CONTACT DETAILS

Email: support@nove-pro.shop
Telephone: +44 71769720887
Postal address: 11 Bramble Close, Maidstone, ME17 4UA, United Kingdom

SUPPORT HOURS AND RESPONSE TIMES

Messages are reviewed on business days, excluding weekends and public holidays in England and Wales. We aim to provide an initial response within two business days. During public holidays or unusually busy periods, a response may take slightly longer.

ORDER ENQUIRIES

To help us locate your order quickly, please include:

- Your order number.
- The email address used at checkout.
- A short explanation of the assistance required.

If a product is damaged, defective, incorrect or materially different from its description, please also provide clear photographs or video showing the product, delivery label and packaging. Keep the product and packaging until we have completed our review.

RETURNS

Please contact us before returning a product. If a return is approved or required, we will provide the correct instructions and return destination. The address published above is our business contact address and should not be used for a return unless our customer care team confirms this in writing.