PRIVACY POLICY

Last updated: 14 September 2026

This Privacy Policy describes how nove-pro handles personal information when you browse nove-pro.shop, buy a product, contact customer care or otherwise interact with our services.

INFORMATION WE MAY COLLECT

The information collected depends on how you use the store and may include:

- Your name, email address, telephone number, billing address and delivery address.
- Order details, products purchased, delivery records, cancellations, returns and refunds.
- Limited transaction information supplied by payment providers, including payment status. We do not normally store complete card details.
- Messages, attachments and other information you provide when requesting support.
- Technical data such as IP address, browser, device, referring page, cookie identifiers and website activity.
- Marketing choices and consent records, where relevant.

PURPOSES AND LAWFUL BASES

We use personal information to perform our contract with you, meet legal obligations, pursue legitimate business interests or act on your consent. The principal purposes are to:

- Process payment, accept orders and arrange fulfilment and delivery.
- Send transactional notices and tracking information.
- Answer questions and manage cancellations, returns, refunds and disputes.
- Protect customers, transactions and the website against fraud or misuse.
- Maintain accounting, tax and legally required business records.
- Understand and improve website performance and customer service.
- Send permitted marketing and record unsubscribe requests.

COOKIES

Cookies and comparable technologies may support essential functions such as the shopping basket and checkout. They may also be used for preferences, analytics, security and advertising measurement. When the law requires consent, non-essential cookies are not used until consent is provided. Browser settings and any consent controls on the website can be used to manage cookies, although blocking essential cookies may affect store functionality.

SERVICE PROVIDERS AND DISCLOSURE

We may provide necessary information to companies that help operate the store, including ecommerce hosting, payment, fraud prevention, fulfilment, delivery, analytics, communications and customer-support providers. Information may also be disclosed to professional advisers or public authorities where required by law or necessary to establish or protect legal rights. We do not knowingly sell personal information for money.

INTERNATIONAL PROCESSING

Some providers may process information outside the United Kingdom. Where applicable, we rely on recognised legal safeguards designed to protect personal information transferred internationally.

RETENTION AND SECURITY

Information is retained only for as long as reasonably necessary for the purposes described in this policy, including order administration, support, accounting, legal compliance, security and dispute resolution. We apply reasonable organisational and technical safeguards, but no internet transmission or storage method is completely risk-free.

YOUR RIGHTS

Depending on applicable law, you may ask to access, correct, delete or restrict eligible personal information, object to certain processing, receive portable data or withdraw consent. Marketing messages can be stopped through the unsubscribe link.

Send privacy requests to support@nove-pro.shop. We may ask for reasonable proof of identity before disclosing or changing personal information. UK residents may also complain to the Information Commissioner's Office at ico.org.uk.

CHILDREN'S INFORMATION

Our store is intended for a general adult audience and is not directed at children. We do not knowingly collect children's personal information where doing so would be unlawful. A parent or guardian who believes a child has provided information should contact us.

POLICY UPDATES

We may revise this policy to reflect legal, technical or operational changes. The revised version and its effective date will be published on this page.

CONTACT DETAILS

nove-pro
Email: support@nove-pro.shop
Telephone: +44 71769720887
Address: 11 Bramble Close, Maidstone, ME17 4UA, United Kingdom