SHIPPING AND DELIVERY POLICY

Last updated: 14 September 2026

This policy explains how nove-pro processes and delivers orders. The destinations, delivery methods, charges and estimates currently available for a particular address are shown during checkout before payment.

ORDER PROCESSING

We normally prepare orders within 1-3 business days after successful payment authorisation. Processing time is the period before the parcel is handed to the carrier. Business days are Monday to Friday and exclude public holidays in England and Wales.

Processing may take longer during exceptional demand, payment or address verification, stock disruption or circumstances outside our reasonable control. If a material delay affects an accepted order, we will contact the customer where reasonably possible.

DELIVERY ESTIMATES

United Kingdom:
- Processing time: 1-3 business days.
- Carrier transit time: approximately 5-12 business days after dispatch.
- Estimated total delivery time: approximately 6-15 business days after the order is placed.

Supported international destinations:
- Processing time: 1-3 business days.
- Carrier transit time: approximately 7-20 business days after dispatch.
- Estimated total delivery time: approximately 8-23 business days after the order is placed.

Delivery dates are estimates, not guarantees. Carrier disruption, severe weather, customs checks, public holidays, remote locations and incorrect address information may affect arrival time. The current estimate shown for the selected destination at checkout applies to the order.

DELIVERY CHARGES

Delivery cost is calculated according to the destination, order contents and service selected. The full charge, or free delivery when offered, appears at checkout before payment. No undisclosed delivery fee is added after order submission.

DISPATCH AND TRACKING

We send an order confirmation to the checkout email address. When tracking is provided, dispatch information is sent after the parcel leaves fulfilment. A carrier may need up to 48 hours to display the first scan. An order containing multiple products may be delivered in more than one parcel.

DELIVERY ADDRESS

Customers must provide a complete and accurate address. Contact support@nove-pro.shop immediately if a correction is needed. We will try to help but cannot guarantee changes once fulfilment begins. Where permitted by law, additional carrier or reshipment costs caused by an incorrect customer-supplied address may be payable by the customer.

INTERNATIONAL DUTIES AND TAXES

An international shipment may be subject to import duty, tax or customs fees unless checkout explicitly states that these charges are included. Charges imposed by the destination country are the recipient's responsibility. Customs clearance is outside our direct control and may extend delivery time.

DELAYED, LOST OR DAMAGED PARCELS

Please contact us if tracking has shown no movement for seven business days, the parcel has not arrived by the end of the stated estimate, or the package is delivered damaged. Include the order number and tracking information. For damage, also provide photographs of the parcel, shipping label, packaging and product, and keep all materials during our investigation.

We will review the available tracking information, work with the carrier where appropriate and provide a remedy required by applicable consumer law.

CONTACT

nove-pro
Email: support@nove-pro.shop
Telephone: +44 71769720887
Business and customer service address: 11 Bramble Close, Maidstone, ME17 4UA, United Kingdom